UW Colleges Student Email Support

Email Policy

The University of Wisconsin Colleges provides all users with an official email account. This account employs anti-virus software to clean email messages of known viruses and worms for the protection of our university environment. You are required to use your UW Colleges email account for all academic correspondence and assignments because:

• email in D2L, the course management system for Online courses, can ONLY be sent and received by a UW Colleges email account;
• UW Colleges can monitor email transactions and troubleshoot as needed;
• email correspondence from the University such as the Student Services Office and Business Office will be sent to your UW Colleges email account only;
• instructors are setup with anti-SPAM email filters that may mark any messages that do not originate within the UW Colleges email system as "Junk Mail". Some email such as Hotmail and AOL are considered to be SPAM. Your email -- missed because it was filtered as SPAM -- is not excusable; and,
• UW Colleges does not provide any support for forwarding campus mail to another personal e-mail account. If you forward your UW Colleges email to a personal email account, you are then responsible for ALL information sent and anything lost through your personal email. To access your campus e-mail without using Outlook Web Access please visit the Faculty, Staff, and Student IT Resources page for instructions on setting up your e-mail client.

Therefore, you MUST actively and regularly check your official UW Colleges email account for correspondence from the University.

Email Access

Students can access their UWC email account through:

1. the Internet at the UWC Outlook Web Access page (http://owa.uwc.edu/) or

2. Please visit http://www.uwc.edu/it/resources/ for instructions on using other methods to access your email from home.

Technical Support

Contact the UWC Helpdesk by visiting https://helpdesk.uwc.edu, emailing uwconlinesupport@uwc.edu or calling toll-free 1-877-449-1877.

Frequently Asked Questions

1. What is my UWC email username and password?
   Your UWC email username and password are the same as your D2L and network username and password. Your account information is mailed and emailed to you the week before courses begin which is when you can begin accessing your email.
2. How can I access my UWC email account?
   You can access your e-mail over the Internet by visiting Outlook Web Access or by setting up your home e-mail client to access your campus e-mail through Outlook, Outlook Express, or Mozilla Thunderbird. Instructions are available at the Faculty, Staff, and Student IT Resources page.
3. When will I be able to access my UWC email account?
   You will be able to use your UWC email account once you have access to registration.
4. I forgot my username and password. How can I get it?
   1. Obtain your username and initial password from the University of Wisconsin Colleges Student Account Management System at https://selfservice.uwc.edu.
   2. Contact UW Colleges tech support by visiting https://helpdesk.uwc.edu, emailing uwconlinesupport@uwc.edu or calling toll-free 1-877-449-1877.
5. How do I access my online courses?
   You can access your online courses by going to the D2L login page. We recommend that you bookmark this page by going to Favorites, Add to Favorites (Internet Explorer) or Bookmarks, Bookmark this Page (Mozilla Firefox).